Privacy Policy

1. Welcome

Hello! Your privacy is very important to us. On this page, we explain, in a clear and accessible way, how we collect, use, store, and protect your personal data at SergioMeloArt, in compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018).

2. Who we are

SergioMeloArt is an online store dedicated to digital art and downloadable files. We serve customers via our store hosted on Shopify, Instagram, and WhatsApp.

3. What data we collect

To process orders for digital products and provide efficient service, we collect the following data when you make a purchase or contact us:

• Full name
• Email
• Phone number
• Tax ID (CPF - when necessary for issuing invoices)
• Payment data (processed by payment platforms)

4. What we use your data for

The primary purposes of processing your data are:

• To process and confirm purchases and payments;
• To issue invoices and receipts;
• To send purchased digital files by email after payment approval;
• To provide support and service (via email, WhatsApp, and Instagram);
• To send communications about updates, promotions, and news, when authorized by you;
• To improve your store experience through analysis and metrics.

5. Payments and security

Payments are processed by trusted third-party providers such as Mercado Pago, Appmax, Aymp, and PayPal. We do not store complete credit card data in our system — this information is handled directly by the payment platforms and is protected by encryption.

6. Delivery of digital products

We work exclusively with digital products. After payment confirmation, files are sent automatically or manually to the email address registered at the time of purchase. There is no physical shipping of products.

7. Cookies, Google Analytics, and Facebook Pixel

We use cookies and analytical tools such as Google Analytics and Facebook Pixel to understand visitor behavior, improve navigation, and measure campaign performance. These services collect anonymized and aggregated data about visits and interactions.

You can adjust or disable cookies in your browser settings, which may affect some store functionalities.

8. Data storage and security

Data is stored on trusted third-party services such as Shopify, Nuvemshop, Google Drive, and the aforementioned payment providers. We adopt technical and administrative measures to protect your data against unauthorized access, loss, alteration, or improper disclosure.

9. Data sharing

We do not sell your personal data. We may share information with partners necessary for the operation of the store (e.g., payment processing, hosting, automated email sending). In all cases, we seek partners who follow security and confidentiality standards.

10. Your rights (LGPD)

In accordance with the LGPD, you have rights regarding your personal data, such as:

• Accessing the data we hold about you;
• Correcting or updating incorrect information;
• Requesting data portability to another provider;
• Requesting the deletion of data (when applicable and there is no legal obligation to maintain it);
• Revoking consent for specific purposes;
• Obtaining information about data sharing.

To exercise any of these rights, send your request to: sergiomeloartdesigner@gmail.com. We will respond to your request as soon as possible, in accordance with the deadlines established by law.

11. How long we keep your data

We will retain data only for as long as necessary for the stated purposes or as long as there is a legal or regulatory obligation (such as the retention of tax invoices). Whenever possible, we adopt criteria to minimize storage time.

12. Changes to this Policy

We may update this Privacy Policy periodically. When there are significant changes, we will update the last update date at the top of this page and inform you through our channels when appropriate.

13. Contact us

If you have questions, requests, or wish to exercise your rights, please contact us:

Email: sergiomeloartdesigner@gmail.com

WhatsApp: +55 (61) 99134-8347

Instagram: @sergiomelo_artdesigner